RETURNS AND EXCHANGES

HOW TO RETURN AN ITEM

To return or exchange a product please email us the order# with product codes to customercare@zubiazainab.com and we will help you with the process. Alternatively, you can call us on +92- 3215222762 on Monday to Friday between 12am-6:00pm and Saturday between 1pm to 6pm. Your purchase should be sent back to us within 14 days of receiving your order.

Our team will provide you with a Return merchandise Authorization Number (RMA) following which you can simply fill up our online returns form quoting the RAN no and ship the item back to us. You will be notified by email once your return has been received and processed. For details on which items qualify for a refund, please read our Returns Policy below.

 

REFUNDS

All successfully returned items can be exchanged for other merchandise or online store credit. In case of a product being faulty or wrongly delivered, Zubia Zainab will follow the policy of repair following replace and finally store credit if the item cannot be repaired or replaced.

If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us on the details below: Customer Care on +92-3215222762 between 12 AM to 6 PM, Monday to Friday and 1PM to 6PM on Saturdays. Or Email customercare@zubiazainab.com

 

RETURNS POLICY

Please check the item refund policy below the item before placing an order. Returns that do not meet our policy will not be accepted and sent back to the customer. Made to Order/Measure/Custom/Bespoke/Sale items, Accessories and Bags do not qualify for a refund, store credit or an exchange. Customers are advised to check the ordered products and quantity in the invoice prior to accepting the package from the logistics/courier. In case of a discrepancy, we request you to leave a remark with the logistics/courier company and notify us on customercare@zubiazainab.com with the discrepancy details within 24 hours of accepting the package. In case of the discrepancy found correct, Aashni + Co will follow the policy of Repair following Replace and finally Store Credit if the item cannot be repaired or replaced. All other items can be returned in exchange for another item or online store credit.

Items should be returned unused and with all Zubia Zainab garment tags still attached to the item. Loose tags or broken tags will not be accepted for an exchange or credit note. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused. All items returned should have a Return Merchandise Authorization (RMA) number to allow easy identification and prompt processing. Unidentified returns may be returned to the sender. We recommend that you ensure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 30 days of us receiving your cancellation notice.

 

Faulty goods

Goods are classified as faulty if they are damaged, or where a manufacturing fault has occurred. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

Colors

We have made every effort to display the colors of our products that appear on Zubia Zainab as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.

Return outside the 14-day window may be accepted at our discretion.

Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item, which is damaged, please contact us immediately. If your item is faulty (i.e., received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Care team. Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a credit note if the item cannot be repaired or replaced.

 

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