RETURNS AND EXCHANGES

HOW TO RETURN AN ITEM

To return or exchange a product please email us the order# with product codes to atelierzubiazainab@gmail.com and we will help you with the process. Alternatively, you can call us on 0321-5222762 on Monday to Friday between 12am-6:00pm and Saturday between 1pm to 6pm. Your purchase should be sent back to us within 14 days of receiving your order on our company address.

 

 

REFUNDS

All successfully returned items can be exchanged for other merchandise or online store credit. In case of a product being faulty or wrongly delivered, Zubia Zainab will follow the policy of repair following replace and finally store credit if the item cannot be repaired or replaced.

If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us on the details below: Customer Care on 0321-5222762  between 12 AM to 6 PM, Monday to Friday and 1PM to 6PM on Saturdays. Or Email atelierzubiazainab@gmail.com.

 

RETURNS POLICY

Please check the item refund policy below the item before placing an order. Returns that do not meet our policy will not be accepted and sent back to the customer. Made to Order/Measure/Custom/Bespoke/Sale items, Accessories and Bags do not qualify for a refund, store credit or an exchange. Customers are advised to check the ordered products and quantity in the invoice prior to accepting the package from the logistics/courier. In case of a discrepancy, we request you to leave a remark with the logistics/courier company and notify us on atelierzubiazainab@gmail.com with the discrepancy details within 24 hours of accepting the package. In case of the discrepancy found correct, Zubia Zainab will follow the policy of Repair following Replace and finally Store Credit if the item cannot be repaired or replaced. All other items can be returned in exchange for another item or online store credit.

Items should be returned unused and with all Zubia Zainab garment tags still attached to the item. Loose tags or broken tags will not be accepted for an exchange or credit note. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.  We recommend that you ensure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending.  

 

Faulty goods

Goods are classified as faulty if they are damaged, or where a manufacturing fault has occurred. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

Colors

We have made every effort to display the colors of our products that appear on Zubia Zainab as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.

Return outside the 14-day window may be accepted at our discretion.

Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item, which is damaged, please contact us immediately. If your item is faulty (i.e., received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Care team. Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a credit note if the item cannot be repaired or replaced.

 

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